Updated: March 15, 2017
Research Square complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Research Square has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Research Square’s Safe Harbor certification can be found at https://safeharbor.export.gov/list.aspx. For more information about the Safe Harbor Principles, please visit the U.S. Department of Commerce’s Website at http://export.gov/safeharbor/.
What information do we collect?
Through AJE, Rubriq, and JournalGuide, Research Square collects two categories of information regarding our users: (i) Information that you provide to us; and (ii) Automatically collected information.
Information that you provide us
In connection with certain activities on our website, such as registering with the website for updates, filling out a request form, setting up an account, signing up to submit a journal review, ordering a product or service, or otherwise communicating with us, we may ask you to provide us with information that tells us who you are. This information may include personal information such as your name, email address, billing address, shipping address, phone number, driver’s license number, place of employment, and credit card or other payment information, and also the content of any email you send to us. While some of the information you will be asked to provide is voluntary, other information is mandatory, and if you do not provide such information, then you will not be able to receive the related service.
Automatically collected information
Certain information is automatically received from you when you visit www.researchsquare.com, www.aje.com, www.rubriq.com, or www.journalguide.com to monitor the operations of our website. This information may include, but may not be limited to, your Internet protocol (IP) address, the name of the domain and host from which you access the Internet, your browser software and operating system, the date and time you access our site, and the Internet address of the web site from which you linked directly to our site. Also, we may collect information from you based on your browsing (click-stream) activities. This information may include, but may not be limited to, the pages you browse and the products and services viewed or ordered by you. This helps us to manage and develop our website better, to provide you with a more enjoyable, customized service and experience in the future, and to help us develop and deliver better products and services tailored to your individual interests and needs. It is important to note that we may have to transmit your IP to our third party payment providers in order to process your payment. If your transaction involves payment via AllPago, our Brazilian and Mexican payment provider, then we will have to transmit your IP to address to AllPago.
How do we use the information we collect?
We may use your information for a number of purposes which may include: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; or verifying your identity when required. By signing up for a free account with Research Square/AJE/Rubriq/JournalGuide, you are opting in to receive communications from us regarding our products and services, including customer newsletters, special offers and exclusive discounts. You may opt out of these communications at any time by visiting https://secure.aje.com/optout, by following the “unsubscribe” link at the bottom of any email, or by emailing your request to [email protected].
Who do we disclose the information to?
Our agents and business partners
We employ other companies and individuals to administer, service, or process customer transactions. Examples of such activities include order fulfillment, order delivery, credit card payment processing, and customer service support. It may also be necessary for us to pass your information on to the editors that we work with to proofread your documents. We may also disclose information to our business partners for their own purposes, such as performing analytics, gaining customer insights, and marketing their products and services.
Credit card companies
Credit card transactions are handled by a third-party financial institution and their vendors, which receive the credit card number and other personal identifying information such as IP address to verify the credit card numbers and process transactions.
Compliance & protection
We may release your information when we believe, in our reasonable judgment, that release is appropriate to (i) protect the security and integrity of our website; (ii) protect our rights and property and the rights and property of others; (iii) take precautions against liability; (iv) comply with legal requirements or respond to judicial process; and (vii) provide information, to the extent legally permitted, to law enforcement agencies or for investigations on matters related to public safety.
We will only transfer your personal information to third parties as set forth herein, and we will ensure that any third party to which we transfer your personal information subscribes to the Safe Harbor Principles or is subject to laws providing the same level of privacy protection as required by the Safe Harbor Principles and agrees in writing to provide an adequate level of privacy protection. You have the opportunity to opt out of such transfers as set forth herein.
Other policy terms
Third-party website links
Should you click on any link on any Research Square website that delivers you to a third-party website, you will be subject to the third parties’ privacy policies, if any. Research Square is not responsible for the actions of any third-party websites.
No collection of information from children under 13
The Service is made available to you for your personal use only. Due to the Children’s Online Privacy Protection Act of 1998, you must be at least thirteen (13) years of age to use this Service. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service.
To prevent unauthorized access, maintain data accuracy, and provide for the proper use of your information, we have instituted physical, electronic, and operational safeguards to reasonably secure your information that we collect.
Updating your personal information and privacy preferences
You have the right to access and correct your personal information by writing Research Square at through any methods mentioned on our contact page.
Research Square LLC
601 W. Main St, Ste. 102
Durham, NC 27707
(Phone) (919) 886-4846
Email: [email protected]
Notification of policy changes