Frequently Asked Questions

FAQs

How to Submit

You do not need to count any sections of your manuscript that will not be edited, such as:

  • Reviewers’ comments
  • Numeric data in tables
  • The reference (bibliography) section in editing submissions as well as Spanish and Portuguese translation submissions
  • Any sections that you specifically wish to exclude

Perform a word count on the remaining text in all files you plan to submit using the Word Count feature in Microsoft Word.

Our support staff can also perform a word count for you if you e-mail us your files and ask for confirmation.

We do not edit references or numeric data in tables, so they are not included in the word count when calculating your price for editing services. Text in tables is included in the word count unless you instruct us to ignore it. However, word counts for translation submissions should include all text that needs to be translated, which may include references. Please note that we typically translate references for Chinese manuscripts but not Spanish or Portuguese manuscripts.

Our staff members will verify each paper’s word count before it is assigned to an editor. If we find that your file’s word count is over the category you selected, then we will place your submission on hold while we e-mail you for further instructions. Your deadline will be reset to begin at the exact time of your reply. If your paper is shorter than indicated, we will refund the price difference to your AJE account.

Yes. Although we do not offer deadlines on weekends and holidays, the timeline displayed on our pricing page is already adjusted to include weekends and holidays.

AJE is closed for U.S. holidays eight days of the year, and deadlines are delayed for these days. For 2017, the days are January 2, May 29, July 4, September 4, November 23, November 24, December 25, and December 26. You will see an announcement in your AJE account if there are any upcoming holiday delays.

We use the most up-to-date website security features available. We also require that all of our staff members sign a confidentiality agreement to protect your research.

Please highlight the sections that you want us to ignore. You will be prompted to include some instructions about this when you upload your file through your AJE account. Please keep in mind that unedited portions of the paper will not be covered by your editing certificate.

Prices and Payments

No. At American Journal Experts, the majority of our prices are set in advance based on the service you choose, your total word count, and how quickly you need your submission returned to you. The Custom Illustration and Graphical Abstracts services require a quote because each project is unique and specialized.

You are not required to submit your manuscript for a price quote, but if your institution requires a pro forma invoice, you can contact us and we would be happy to provide one for you.

  • Credit cards (Visa, Mastercard, Discover, Diners Club and American Express). Note that American Express and Diners Card can only be used for payments in U.S. dollars.
  • PayPal
  • Wire transfer
  • Alipay (with or without Fapiao)
  • UnionPay (with or without Fapiao)
  • WeChat Pay
  • Boleto
  • AJE PrePay

If you need Chinese Fapiao (发票), please select our Alipay (支付宝) with Fapiao payment option and input the required information. Our business partner CIBTC will import the service and provide a Chinese Fapiao for you. We provide several Fapiao categories: Polishing Fee (润色费), Editing Fee (编辑费), Translation Fee (翻译费), Service Fee (服务费), Information Searching Fee (文献检索费), Foreign Text Fee (外文资料费), and Consulting Fee (咨询费). Please select your preferred Fapiao category during the online checkout process. There will be a fee of 8% on top of your order to cover the government tax and additional service. CIBTC will mail the Chinese Fapiao to you within 2 weeks of your payment. Please note that if you choose to pay by a credit card, purchase order, or PayPal, we cannot issue a Chinese Fapiao. Instead, you will receive a non-taxed receipt (收据) or bill (账单) from AJE.

First, select purchase order as your payment method when you upload your files through your account. After your paper has been received, you will be able to print a copy of your invoice. The invoice will contain all of the information you will need to send us a wire transfer at your local bank. When you send your wire payment, please be sure to include your receipt code, which can be found on your invoice.

We accept Visa, Mastercard, Discover, Diner’s Club, American Express and UnionPay.  However, American Express can only be used for payments made in U.S. dollars. If you have trouble using your card, please contact us, and we will help you.

Yes, our AJE PrePay feature allows you to purchase credits to your account at any time and use these credits to pay for manuscript submissions. Credits will never expire and can be purchased with a credit card, PayPal, Alipay, boleto or wire transfer. Please note that credits purchased for AJE PrePay using a purchase order will only be available for use once the purchase order has been paid through a wire transfer.

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English Editing

Our editors have or are currently completing a Masters, Ph.D. or M.D. degree from one of the top research universities in the U.S. They are all native English speakers and must meet rigorous selection standards.

AJE will provide a certificate confirming that your paper was edited by AJE. Assuming that any changes we proposed are incorporated into the manuscript, the certificate guarantees that the English quality of your manuscript is appropriate for peer review. If your paper does not earn a certificate after one round of editing, we will be happy to work with you to improve the language until the paper qualifies for a certificate.

Our Premium Editing service includes access to an AJE Research Communication Partner (RCP). RCPs are experts in their field who have a thorough knowledge of our services and the publication process. You can contact your RCP with any concerns or questions you have about the editing process, specific sections of your manuscript, or other services. Your RCP is available while your manuscript is being edited and will continue to help you with your manuscript until your paper has been published.

Standard Editing is performed by one subject-area expert editor. Any spelling, grammar, punctuation, or word usage errors will be corrected, but we will not try to improve the flow of your paper as we would a Premium submission. All Standard submissions are eligible (but not guaranteed) to earn an Editing Certificate. With Standard Editing, you can receive a discount on a re-edit for any revisions.

With Premium Editing, we will correct spelling, grammar, punctuation, and word use errors, and we will improve sentences that sound awkward or unnatural. We may point out portions of the document that require rewriting by the authors, such as passages that are vague, confusing, or incomplete. We will also provide you with a letter that addresses the most important areas of concern in your paper. This letter highlights the types of changes your editor made and helps to explain why these changes were made. Premium Editing also includes the support of an AJE Research Communication Partner who can provide you with personal assistance and answer any questions that arise during the process. Because Premium Editing is so thorough, we guarantee that Premium papers will receive an Editing Certificate. Furthermore, we will provide you with unlimited free re-edits until your paper is published. Overall, Premium Editing provides more robust editing support and is designed for customers who are seeking more comprehensive assistance with their manuscript.

No, we will edit your full manuscript, including your abstract, if you purchase Standard or Premium Editing. You should choose Abstract Editing if you want us to edit only your abstract, such as if you are preparing an abstract for a conference.

We understand that even after receiving your final edited document from AJE, you may have to make additional changes or additions before submitting it to your journal. Additionally, reviewers often require a round of revision before accepting a paper. If you use our Standard Editing service, you may resubmit your paper to us for a re-edit at a $40 discount. If you select our Premium Editing service, we will re-edit your work for free until your manuscript is published.

Because a Translation re-edit may involve a variety of steps (e.g., Translation, Editing, and/or Formatting), we cannot provide a specific timetable that applies to all re-edits. Once you submit your paper for re-editing, we will determine what steps are needed and contact you with your actual deadline within 2 business days.

Our Abstract Editing service will help you reduce the word count of your abstract by cutting unnecessary words and offering suggestions. Please include instructions about your required word count when you upload your paper through your AJE account.

AJE now supports direct editing of LaTeX files in all areas of study.

To submit a manuscript for editing directly in LaTeX:

  1. Submit your work for editing.
  2. Upload your LaTeX file in the document upload section of the process.
  3. Upload any related dependency files that we would need to compile your LaTeX file (e.g., figures, .sty, .cls, .bib, etc.) as reference files.

Please note: Only manuscripts written in English are eligible for direct editing in LaTeX. Changes will not be tracked within the edited LaTeX files themselves. If possible, we will generate a compiled PDF of the file showing the changes that have been made to your document. If you wish to see your changes tracked within the same document, please convert your file to another format. To do this, save your file as a .doc, .docx, or .rtf file before submitting it for editing. In this case, we also ask that you include a PDF of your manuscript that can be used as a reference.

Publication is a subjective process, so we are not able to guarantee that you will be published after you use our services. We do guarantee that we will re-edit your paper for free if a journal mentions English as a problem.

Please e-mail us the following files:

  • The same draft of your paper that you submitted to your journal
  • The most updated version of your paper, including any changes made to respond to the reviewers’ comments
  • The full text of the reviewers’ comments, as well as your response letter to the reviewers, if you have written one

We will review your files and contact you with additional information within one business day.

As part of our Premium Editing service, your personal AJE Research Communication Partner (RCP) can assist in any communications between you and journal reviewers. If your manuscript requires any revisions, our RCPs can provide interpretation of reviewer comments, and we will edit your responses so that they effectively argue for the acceptance and publication of your work.

Editorial assistance is commonly acknowledged in scholarly manuscripts, and we would gladly accept your acknowledgment. If you choose to thank us in your paper, here are some samples that you can use. Please be sure to tell us when your work is published so we can share your publication success with all of our customers!

Sample Acknowledgments:

  • We thank American Journal Experts (AJE) for English language editing.
  • This manuscript was edited for English language by American Journal Experts (AJE).

Translation

We have translators in every major field. If you don’t see your area of study on our list, please contact us, and we will let you know if any qualified translators are available.

Unlike traditional translation companies, we use translators who are active researchers in your area of study. This ensures that they know the jargon of your field in both English and your native language, guaranteeing the most accurate translation possible. AJE also includes a quality review for every translation by one of our experienced Academic Translation Advisors. We believe this additional step is critical to providing the most accurate translation of your important research. Moreover, our translation service includes English language editing by native speakers in your field, so you can be assured of the quality of the language in your final paper. Finally, our translation service includes unlimited English re-editing, so if you need to make changes to your paper later, we will re-edit it for free.

Because a Translation re-edit may involve a variety of steps (e.g., Translation, Editing, and/or Formatting), we cannot provide a specific timetable that applies to all re-edits. Once you submit your paper for re-editing, we will determine what steps are needed and contact you with your actual deadline within 2 business days.

Please email us the following files:

  • The same draft of your paper that you submitted to your journal
  • The most updated version of your paper, including any changes made to respond to the reviewers’ comments
  • The full text of the reviewers’ comments, as well as your response letter to the reviewers, if you have written one

We will review your files and contact you with additional information within one business day.

No, currently, only manuscripts written in English are eligible for our LaTeX service.

As peer review and the decision to publish are independent processes that occur at a journal, we are not able to guarantee that you will be published after you use our services. We do guarantee that we will re-edit your paper for free if a journal mentions English as a problem.

Our basic translation service includes only translation and editing. If you would like formatting as well, please select ‘Manuscript Formatting’ in our menu of manuscript service options.

If you have any questions about your translation after you receive your completed paper, you are welcome to contact us, and we will assist you.

AJE will provide a certificate confirming that your paper was edited by AJE. Assuming that any changes we proposed are incorporated into the manuscript, the certificate guarantees that the English quality of your manuscript is appropriate for peer review. Every translation paper is eligible for a certificate. If your paper does not earn a certificate after translation and one round of editing, we will be happy to work with you to improve the language until the paper qualifies for a certificate.

We do sometimes translate from English to Chinese, Portuguese and Spanish, but you will not see that as an option in your AJE account. Please e-mail us directly for more details.

We do not currently provide notarized translations, which are usually required in order for this type of document to be used for official purposes.

Manuscript Formatting

Our formatters do not perform language editing (correction of grammar, phrasing, and word choice errors). Instead, they ensure that your manuscript is in agreement with journal guidelines. This includes layout; font; spacing between sections and lines of text; citations and references; formatting of headings and a check to ensure that all required sections are present; title page check; checking of word count, image number, and reference number limits and noting overages; and ensuring appropriate placement of tables and figures.

If you originally purchased Premium Editing or Translation as well as Manuscript Formatting for your paper, free reformatting is included. Free reformatting for a new journal is not included with Standard Editing or with a Formatting-only purchase.

Yes, if you want us to format your tables. Our Figure Formatting service can help you prepare or format tables.

Yes, we currently support EndNote. If you used EndNote to format your references, we will work within EndNote software to ensure that your references match the guidelines of your target journal. If you used a different reference manager software program, we are unable to maintain active field coding of references at this time.

We format manuscripts according to the journal’s guidelines for submission. Once a paper is accepted, the journal may perform copyediting and typesetting of the formatted paper to prepare it for publication.

No, unfortunately, we cannot format equations at this time.

No, we do not currently work in Bluebook style.

Yes, please upload your .tex file for Formatting. During submission, please include any related dependency files that we will need to compile your LaTeX file (e.g., figures, .sty, .cls, .bib, etc.) as reference files. Please note that only manuscripts written in English are eligible for our LaTeX service. Because we cannot track changes in LaTeX, we will provide a compiled PDF of the file showing the changes that have been made to your document.

We can provide either Standard Editing or Premium Editing for your thesis or dissertation, and we can format figures such as graphs, photographs, illustrations, diagrams and tables. Please note that we do not currently offer manuscript formatting for theses or dissertations.

Figure Services

We are currently able to process the following file types:

  • Any standard graphic format, such as .tif, .jpg, .png, .bmp, or .gif
  • .doc, .docx (Microsoft Word)
  • .odt (OpenOffice Writer
  • .ppt, .pptx (Microsoft PowerPoint)
  • .odp (OpenOffice Impress)
  • .xls, .xlsx (Microsoft Excel)
  • .ods (OpenOffice Calc)
  • .opj (Origin)
  • .cdr (CorelDRAW)
  • .ai, .ait (Adobe Illustrator)
  • .psd, .pdd (Adobe Photoshop)
  • .eps (various programs)

File types that are not on this list should be exported as .eps or .pdf files. If you use alternative software, we can also advise you on the best procedure to export figures in one of our recommended file types.

Yes. Tables can be formatted through our Figure Formatting service.

In order to generate top-quality figures, images that are included within a figure should also be sent independently in the highest available resolution file. For ethical reasons, we are unable to make changes to brightness, contrast, or color balance, and we will not crop the image.

Many journals require figures to be submitted as .eps files, which you may not be able to open using your current software. Thus, in addition to any submission-ready files, we will also send .tif versions of your new figures for you to review.

We format the figures according to the author instructions for the final publication (assuming that these instructions are available).

You must have access to the appropriate software to make changes to your figures within their new file type. Therefore, we recommend that you send the final version of your figures to us for formatting. However, if you need to make any changes to your figures after formatting, we will work with you to make the necessary adjustments.

Poster Preparation

We are currently able to process the following file types:

  • DOC, DOCX (Microsoft Word)
  • ODT (OpenOffice Writer)
  • PPT, PPTX (Microsoft PowerPoint)
  • ODP (OpenOffice Impress)
  • XLS, XLSX (Microsoft Excel)
  • ODT (OpenOffice Calc)
  • CDR (CorelDRAW)
  • SPV (SPSS v. 16.0 and later)
  • AI, AIT (Adobe Illustrator)
  • PSD, PDD (Adobe Photoshop)
  • EPS (Various programs)

File types that are not on this list should be exported as EPS or PDF files. If you use alternative software, we can also advise you on the best procedure to export figures in one of our recommended file types.

While providing an already laid-out poster will help us cut down on the time it takes to format your poster, it is not necessary for us to begin working. We can work from any Microsoft document, as long as the text and figures have clear headings/captions.

As long as high-resolution versions of images, graphs, diagrams, and institution logos are provided, they should appear crisp and clear upon printing. Whenever possible, vector file formats (such as EPS, PDF or XLS) should be provided to ensure the highest possible resolution.

We do not handle poster printing at this time. We will return a high-resolution PDF file that can be sent to the printer of your choice.

Video Abstracts

We will create video summaries of academic articles that have been accepted by peer-reviewed journals as well as research studies that have been accepted for presentation (talks or posters) at conferences. Our production team will perform an initial assessment of your article to match it with a qualified writer, and if we do not have the necessary expertise to deliver an accurate, high-quality video summary of your findings, we will refund your payment immediately.

We will return the first draft of the script to you for feedback and will not proceed with animation until we have your final approval of the written script.

Please note: The script will ultimately be read aloud as the narration to your video, so the writing style is different from that of formal scientific writing. We try to avoid jargon and acronyms, and we intentionally write shorter sentences, which are easier for the listener to follow. We also limit the word count to 300 words to keep the script focused.

Yes. All members of our video production team are employees of AJE who are bound by confidentiality agreements. We will adhere to any embargo restrictions around unpublished articles and will not post a video publicly without author consent.

The video production team is composed of writers, voice-over artists, illustrators, and animators with graduate-level scientific training from top US research universities. Our goal is to produce an accurate synopsis of your article that is accessible to a wide audience – from colleagues and potential collaborators within and outside the field to funders and members of the public who are interested in the research.

Our process includes several specialized teams that work together to accurately communicate your story:

  1. When you make your submission, you will be contacted by a member of our video production team, who will be your point of contact throughout the process. At this stage, we may ask you for additional information, including original figure files, your own description of your study’s implications, the funder and institution to include in the credits, and contact information for your institutional press officer.
  2. Your article will be matched to a field-specific writer who will carefully read your article and write a draft of the summary script. The writer will also generate a comprehensive list of keywords, techniques, model systems, reagents, and equipment used in your study that can be used to tag the video once it is posted.
  3. We will send the script back to you for feedback on accuracy and scope. If changes are necessary, we will send the revised version back to you for approval.
  4. After the script is finalized, a member of our voice-over team will make an audio recording of the summary.
  5. A member of the animation team will then work with the writer to add notes to the script describing potential animations to accompany each part of the text.
  6. An animator will then produce your video, using illustrations, key images from your figures, and high-resolution photos and video clips to visually tell the story in the script.
  7. We will upload the video to a private link that you can access to provide feedback on the animation. We will then work with you on any requested adjustments to finalize the video.
  8. Once you have approved the video, we will post it on YouTube, tag it with relevant keywords to enhance its discoverability, and add citation information and a link to the full article.
  9. We will return a summary document containing the written summary, keyword list, video links, download instructions, and tips for disseminating the video and tracking article success.

Our average production time is 3-4 weeks, but this can vary depending on author-requested revisions. Video abstracts get more traffic when they are included in press releases, so it is advantageous to allow plenty of time prior to publication to work with your institutional press office.

Any of the following are useful to our writers and animators as we learn about your work and create your video:

  • Original, high-resolution figure or image files
  • A summary slide of your project (something you might use at the beginning of a talk to introduce your research)
  • Any short videos or other other multimedia that have been produced to accompany your research, if applicable

We accept all file types as long as each individual file is smaller than 100MB. For images/photographs, high-resolution (300 dpi) tiff files or jpgs are ideal. For line art, such as graphs, eps and pdf files are ideal as they will be editable for animation purposes, but very high-resolution (1000+ dpi) tiff and jpgs will also display well. We can also accept other image file types, such as png, gif, and bmp, but their use will depend on their display resolution.

AJE Plus

Designed by our PhD-level experts, AJE Plus aims to better meet your publication needs whether you are a PhD student, professor, or clinician. Through the program, you will receive

  1. additional savings on future purchases based on the number of your previous AJE orders;

  2. selected service benefits and product previews; and

  3. tailored resources or consultation for yourself and/or your colleagues.

You will be automatically enrolled in the AJE Plus program after you sign up for an AJE account, regardless of whether you have made a purchase or not.

If you’re new to AJE, you will receive a welcome coupon to help you save on your first purchase.

If you’re a returning customer, you will automatically be awarded one of our 3 statuses and benefits based on your total number of orders with us:

0-3 orders: Welcome status

4-9 orders: Premier status

10 or more orders: Elite status

Simply log on to your AJE account to see your status and benefits.

 

As a new, first-time customer, you can simply sign up or log on to your AJE account and enter the welcome coupon code found on your AJE Plus Current Benefits section during checkout to save on your first AJE purchase.

If you’re a returning customer, you should have received an email notifying you of the AJE Plus program, your program status, and all the benefits and savings that are available to you. If you did not see this email, you can log on to your AJE account to see your status and benefits summary on the AJE Plus Current Benefits section.

To redeem a discount, simply enter the promotional code that appears on your AJE Plus Current Benefits section during the checkout payment process. Note that each promotional code can be redeemed only once. If you decide to share your unique promotional code with a colleague or collaborator, you will no longer be able to use it once your colleague uses the code to make a purchase.

To take advantage of our author resources, go to your AJE Plus page, where you can start a conversation with our PhD-level experts, receive a tailored consultation, or download free e-books and resources.

Sign up or log in now to see your status and take advantage of all the savings and benefits uniquely available to you.

Aside from purchase-based benefits, there are other ways you can earn rewards towards your future orders.

  1. Refer your colleagues. The more you refer, the more you save on your next order.

  2. Help us spread the word. Write a testimonial to share your AJE experience with other researchers like you.

  3. Get a group discount for your lab, institution, or university. Please contact us for more information.